需求管理实战培训课程（Mastering the Requirements Process）
撰写人：环球培训教务部 发表日期：十一月 8th, 2015
By mastering the project requirements process, business analysts and project managers can better manage customers’ expectations and satisfy their needs. Requirements discovery is the first step to a successful project. This workshop focuses on the skills necessary to thoroughly gather requirements from stakeholders, procedures, system components, and various business documents. Quality requirements statements are the next step in a successful project. This workshop provides the best practices to write specific, measurable, achievable, realistic, and traceable, requirements statements. Finally, requirements must be properly communicated, validated and signed off to achieve a successful project outcome. By the end of this course, participants will have accomplished all three. Overall the workshop is designed to give participants the skills, hands-on application and confidence they need to tackle any project by producing and gaining approval for a quality requirements document.
Those who need an advanced and detailed approach to defining business/technical requirements and implementing new processes or methodologies.
Previous professional experience in business analysis is required.
What is a Requirement?
Business Analysis Body of Knowledge (BABOK) Companies
The Cost of Bad Requirements
The System Development Life Cycle
2. Requirements Process
Types of Requirements
Developing Requirements – Where do We Begin?
Current State vs. Future State
Performing Enterprise Analysis
The Requirements Attributes for Traceability to the Source
Requirements Exclusions – Out of Scope
The Phased or Iterative Approach
Dictionary of Terms
Planning on Requirements Work
3. Requirement Essentials
How Shall We Write Requirements?
Guidelines for Documenting Requirements
The Grammar of Requirements
Measuring Success (Testing Requirements)
Requirements Statements vs. Design Statements
Turning Design Statements into Requirements
4. The Business Case
Documenting the Business Case
Building the Business Case
Actors and External Entities
The Context Diagram
5. Stakeholder Requirements
The People Side of Requirements
Best Practices for Stakeholder Interactions
Working with People
Requirements Elicitation Techniques
Identifying Stakeholder Requirements
Facilitating a Requirements Discovery Session
Structure of a Facilitated Session
6. Functional Requirements
Level of Detail for Functional Requirements
So What Are Functions?
Words to Avoid
Where Can We Find Functional Requirements?
Writing Functional Requirements from Stakeholder Requirements
Writing Functional Requirements from a Use Case
Writing into Functional Requirements from Artifacts
7. Non-Functional Requirements
Reliability Requirement Statements
Performance Efficiency Requirement Statements
Operability & Usability Requirement Statement
Security Requirement Statements
Compatibility Requirement Statements
Maintainability and Supportability Requirements
Transferability and Portability
Where Can We Find Quality of Service Requirements?
Other Places to Look for Non-Functional Requirements
Writing Non-Functional Requirements from Stakeholder Requirements
Writing Non-Functional Requirements from Use Cases
Writing Non-Functional Requirements from Functional Requirements
Writing Non-Functional Requirements from Artifacts Transition Requirements
8. The Requirements Communication
Purpose of Requirements Communication
Levels of Requirements Communication
The Requirements Baseline