Apple公司正式宣布，Steve Jobs辞去CEO职务，改任董事会主席。CEO一职由COO Tim Cook接任。
北京时间8月19日凌晨消息，在惠普（HP）第三季度财报会议上，HP宣布正式放弃围绕TouchPad平板电脑和webOS手机的所有运营。同时HP的PC部门也将可能被出售。HP CEO 李艾可在解释放弃WebOS的原因时表示：主要是因为该部门的营业亏损过于严重，高达3.22亿美元，甚至超过了2.66亿美元的收入。
The Sourcing Governance Foundation course provides a basic knowledge of what the main concepts of Outsourcing and Sourcing Governance are and how they can be applied. Outsourcing IT services has changed the management context for providing the business with the IT services it needs. Operational control is transferred into management of commercial relationships, contracts and coordination of the services from specialized suppliers. Best practice shows that implementing and operating a Sourcing Governance Function will require staff awareness and understanding of the key principles and concepts of outsourcing and sourcing governance. In this course an interactive approach is used combining lecture, discussion and exercises.
The IT Governance Foundation course provides an overview of the main concepts of IT Governance according to CobiT and how they can be applied. Control Objectives for Information and Related Technology (CobiT) is an IT Governance, control framework and maturity model. CobiT’s purpose is to align IT resources with an enterprise’s business objectives so services and information, when delivered, meet quality, fiduciary and security needs. It is also intended as a mechanism to balance IT risks and returns through an interactive approach combining lecture, discussion and exercises.
The *ISO/IEC20000 Foundation* course is the entry level course for ISO/IEC20000 standard for IT Service Management. Participants will learn the principles and core elements of the ISO/IEC20000 standard for IT Service Management. ISO/IEC20000-1 (Part 1) is the formal specification which defines the requirements that must be achieved. ISO/IEC20000-2 (Part 2) describes a code of practice. An interactive approach is used combining lecture, discussion and exercises.
This course, based on the ITIL best practice service lifecycle approach, provides IT Managers, Practitioners and anyone who uses IT services with a practical understanding of the key concepts, principles, processes and functions that enables successful IT Service Management (ITSM) provision.
This course is delivered using an exciting case study designed to further enhance and cement the candidates understanding of ITIL version 3. Students who have attended this course are suitably prepared to successfully take the associated ITIL V3 Foundation certification test which is a requirement for attending any of the further learning courses (ITIL V3 intermediate level training) available in this track.
ITIL® v3 Awareness workshop provides a high level overview of IT Service Management and IT Service Management Best Practices based on ITIL version 3 (v3). Participants will learn the principles, core elements and benefits of the Service Lifecycle approach to IT Service Management according to ITIL v3.
The ITIL v3 Foundation Bridging Course is a one-day, instructor-led course introducing ITIL v3, focusing on how it differs from ITIL v2.