Course number: 085710
Course length: 3.0 day(s)
Course Objective: You will identify essential healthcare and IT concepts and terminology and how to integrate the two realms of practice.
Target Student: The typical student for this course is an experienced IT professional in a role such as desktop support technician, network administrator, systems administrator, or database administrator, who is looking for opportunities within the healthcare industry or may already be working within the healthcare industry. Such students want to prove through certification that they have the knowledge and skills required to implement, deploy, and support healthcare IT systems.
Prerequisites: While there are no strict prerequisites, CompTIA intends the Healthcare IT Technician certificate to serve as an add-on to the CompTIA® A+® certification.
Students should have experience and comfort with the following concepts and tasks:
The estimated lesson times for this course are assigned based on the assumption that you will need to pace the class for students who have the minimum required prerequisites. That is, it assumes that students have only end-user computer skills, and do not have the CompTIA A+ certification or equivalent knowledge and experience, and you will need to spend time teaching the basic computer support sections in lessons 4, 5, and 6 quite thoroughly. The lesson times also assume that you will use all the provided media support components in class, including interactive simulated activities and animated demonstrations, and that you will spend ample time allowing students to explore the various healthcare IT-related websites mentioned throughout the courseware. Because everyone has some personal experience with the healthcare system, the lesson times also allow class time for students to share and discuss those experiences, and how they interpret them in light of the course information about health IT requirements and regulations.
- Computer and networking terminology.
- The functional components of a computer and a network (both wired and wireless).
- Installing and troubleshooting Microsoft® Windows®XP and Windows® 7.
- Installing and troubleshooting software, hardware, and networking components.
- Working with computer peripherals.
- Setting up, maintaining, and troubleshooting mobile devices.
- Computer and network security best practices.
An introductory course in a Windows operating system, or equivalent skills and knowledge, is required. Students can take any one of the following Element K courses:
- Introduction to Personal Computers: Using Windows XP
- Introduction to Personal Computers: Using Windows 7
- Windows XP: Introduction
- Microsoft® Windows 7: Level 1
Recommended courses (or the equivalent certifications):
- CompTIA® A+® Certification: A Comprehensive Approach for All 2009 Exam Objectives (Windows 7) is strongly recommended.
- CompTIA® Security+® and CompTIA® Network+® will also be helpful.
To perform the research activities and run the various media components of the course, each student and the instructor will need a Windows-based computer with an Internet connection.
In addition, the instructor will need a projection system to display the course overheads.
To perform the optional Set Up a Workstation activity, have any hardware and software components that are appropriate for your environment ready and available to install.
Each computer requires the following software:
The recommended operating system is Microsoft® Windows® 7.
A supported web browser: Microsoft® Internet Explorer® 6 or later; Mozilla® Firefox® 3 or later; Opera� 10, Apple® Safari® 3+, or Google Chrome.
Upon successful completion of this course, students will be able to:
- define and describe concepts and terminology that are fundamental to your understanding of the use of IT in a healthcare environment.
- describe the medical environment including its organization, stakeholders, and the most significant technologies.
- leverage core medical concepts to describe the use of IT in the medical workplace.
- describe the essential elements of computing including hardware, software, networking, and change control.
- provide IT support and solve IT problems in the medical workplace.
- integrate security best practices into your daily healthcare IT workflow.
Lesson 1: Healthcare IT Fundamentals
- Topic 1A: Core Concepts in Healthcare IT
- Topic 1B: EMR/EHR Issues
- Topic 1C: Stakeholders, Regulations, and Standards
- Topic 1D: HIPAA Controls and Compliance
Lesson 2: The Medical Environment
- Topic 2A: Healthcare Organizations
- Topic 2B: Medical Terminology, Equipment, and Software
- Topic 2C: Medical Coding and Billing
- Topic 2D: Medical Computer Interfaces
Lesson 3: Using IT in the Medical Workplace
- Topic 3A: Roles and Responsibilities
- Topic 3B: Manage Communication and Ethics Issues
- Topic 3C: Legal Best Practices, Requirements, and Documentation
- Topic 3D: Medical Document Imaging
- Topic 3E: Sanitation Management
Lesson 4: Healthcare IT Technical Components
- Topic 4A: Computing Essentials
- Topic 4B: Networking
- Topic 4C: Manage Servers and Software
- Topic 4D: Hardware Support
Lesson 5: Providing Medical IT Support
- Topic 5A: Set Up a Workstation
- Topic 5B: Troubleshoot Basic IT Issues
- Topic 5C: Troubleshoot Medical IT Issues
- Topic 5D: Implementation of an EMR/EHR System
- Topic 5E: Change Control
Lesson 6: Security
- Topic 6A: Manage Physical and Logical Security
- Topic 6B: Implement Security Best Practices and Threat Mitigation Techniques
- Topic 6C: Manage Remote Access
- Topic 6D: Manage Wireless Security
- Topic 6E: Perform Backups and Disaster Recovery