CompTIA A+ PC技术支持工程师课程

撰写人:环球培训教务部 发表日期:十二月 10th, 2010

CompTIA A+ PC技术支持工程师课程

■ 课程背景:
一方面,全球主要的PC厂商及其售后支持服务商每年都需要大量的PC技术支持工程师。另一方面,PC技术是每一个IT行业从业人员都必须掌握的技术。

■ 课程简介:
本课程针对美国CompTIA A+ PC工程师国际认证考试标准设计,并采用 Element K 开发的最新版 CompTIA A+ 教材。课程帮助学生掌握个人电脑硬件及操作系统的安装、设置、升级、维护、排错技巧。同时本课程已经列入“上海市信息专业技术人才知识更新工程”。参加本课程培训并取得CompTIA A+认证的,将有机会进入中国惠普、联想、IBM蓝色快车、海尔等知名企业工作。

■ 谁应当参加?
• 目前正在从事PC安装维护工作的技术人员,如计算机售前、售后服务工程师。
• 在中小企业从事网络和系统管理工作的技术人员,如系统管理员、网络管理员、网络工程师。
• 计算机应用类专业大学生,希望进入惠普、联想等知名企业工作或应聘PC维护技术岗位的。

■ 预备知识:
• 计算机相关专业专科以上学历,或
• 已经有1年以上个人电脑安装维护或DIY经验的。

■ 培养目标:
• 能够提供PC技术支持和服务,掌握PC故障和技术方面的知识和技能等。

■ 课程内容:
Lesson 1: Personal Computer Components

  • Topic 1A: Personal Computer Components
  • Topic 1B: System Unit Components
  • Topic 1C: Storage Devices
  • Topic 1D: Personal Computer Connection Methods

Lesson 2: Operating System Fundamentals

  • Topic 2A: Personal Computer Operating Systems
  • Topic 2B: Windows User Interface Components
  • Topic 2C: Windows File System Management
  • Topic 2D: Windows System Management Tools

Lesson 3: PC Technician Professional Best Practices

  • Topic 3A: Tools of the Trade
  • Topic 3B: Electrical Safety
  • Topic 3C: Environmental Safety and Materials Handling
  • Topic 3D: Perform Preventative Maintenance
  • Topic 3E: Diagnostics and Troubleshooting
  • Topic 3F: Professionalism and Communication

Lesson 4: Installing and Configuring Peripheral Components

  • Topic 4A: Install and Configure Display Devices
  • Topic 4B: Install and Configure Input Devices
  • Topic 4C: Install and Configure Adapter Cards
  • Topic 4D: Install and Configure Multimedia Devices

Lesson 5: Installing and Configuring System Components

  • Topic 5A: Install and Configure Storage Devices
  • Topic 5B: Select and Install Power Supplies
  • Topic 5C: Select and Install Memory
  • Topic 5D: Select, Install, and Configure CPUs and Cooling System Units
  • Topic 5E: Install and Configure System Boards

Lesson 6: Maintaining and Troubleshooting Peripheral Components

  • Topic 6A: Troubleshoot Display Devices
  • Topic 6B: Maintain and Troubleshoot Input Devices
  • Topic 6C: Troubleshoot Adapter Cards
  • Topic 6D: Troubleshoot Multimedia Devices

Lesson 7: Troubleshooting System Components

  • Topic 7A: Troubleshoot Storage Devices
  • Topic 7B: Troubleshoot Power Supplies
  • Topic 7C: Troubleshoot Memory
  • Topic 7D: Troubleshoot CPUs and Cooling Systems
  • Topic 7E: Troubleshoot System Boards

Lesson 8: Installing and Configuring Operating Systems

  • Topic 8A: Install Microsoft Windows
  • Topic 8B: Upgrade Windows
  • Topic 8C: Add Devices to Windows
  • Topic 8D: Optimize Windows

Lesson 9: Maintaining and Troubleshooting Microsoft Windows

  • Topic 9A: Operating System Utilities
  • Topic 9B: Back Up Microsoft Windows
  • Topic 9C: Troubleshoot Microsoft Windows
  • Topic 9D: Recover Microsoft Windows

Lesson 10: Network Technologies

  • Topic 10A: Network Concepts
  • Topic 10B: Network Communications
  • Topic 10C: Network Connectivity
  • Topic 10D: Internet Technologies

Lesson 11: Installing and Managing Network Connections

  • Topic 11A: Create Network Connections
  • Topic 11B: Install and Configure Web Browsers
  • Topic 11C: Maintain and Troubleshoot Network Connections

Lesson 12: Supporting Laptops and Portable Computing Devices

  • Topic 12A: Laptop and Portable Computing Device Components
  • Topic 12B: Install and Configure Laptops and Portable Computing Devices
  • Topic 12C: Maintain and Troubleshoot Laptops and Portable Computing Devices

Lesson 13: Supporting Printers

  • Topic 13A: Printer Technologies
  • Topic 13B: Printer Components
  • Topic 13C: Printer Processes
  • Topic 13D: Install and Configure Printers
  • Topic 13E: Maintain and Troubleshoot Printers

Lesson 14: Personal Computer Security Concepts

  • Topic 14A: Security Fundamentals
  • Topic 14B: Security Protection Measures
  • Topic 14C: Data and Physical Security
  • Topic 14D: Wireless Security
  • Topic 14E: Social Engineering

Lesson 15: Supporting Personal Computer Security

  • Topic 15A: Install and Configure Security Measures
  • Topic 15B: Maintain and Troubleshoot Security Measures

■ 考核及证书:
考核通过的颁发CompTIA A+ PC支持工程师国际认证证书(详细介绍见:http://www.peixun.it/jisuanjipeixun/peixun/renzheng/2010-08/443.html)。

■ 课时及课程形式:
总课时:60课时(每课时30分钟),脱产班5天(9:30AM-12PM & 1PM-4:30PM)或4天(9AM-12PM & 1PM-5:30PM)、周末班5周(9:30AM-12PM & 1PM-4:30PM)或4周(9AM-12PM & 1PM-5:30PM)。

本课程提供企业培训、个人培训和自学套餐包。

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