ISO/IEC 20000 Foundation

The *ISO/IEC20000 Foundation* course is the entry level course for ISO/IEC20000 standard for IT Service Management. Participants will learn the principles and core elements of the ISO/IEC20000 standard for IT Service Management. ISO/IEC20000-1 (Part 1) is the formal specification which defines the requirements that must be achieved. ISO/IEC20000-2 (Part 2) describes a code of practice. An interactive approach is used combining lecture, discussion and exercises.

Course Objectives:

  • Recognize and understand the key concepts of ISO/IEC20000
  • Understand the working of the ISO/IEC20000 standard and the

potential contribution to the IT organization

  • Get insight in implementing ISO/IEC20000 and its challenges
  • Understand the auditing and certification process on the ISO/IEC20000

Who should attend:

  • IT professionals that have an interest or play a role in ISO/IEC20000,
  • regardless of certification of their organization, or that request their
  • service provider to be ISO/IEC20000 certified.

Exam & Certification:

ISO/IEC20000 Foundation


Instructor-led classroom or virtual classroom


2 Days


Earn 14 PDUs


Some experience working in an IT organization is recommended.


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