ITIL v3 Foundation Bridge

撰写人:环球培训教务部 发表日期:八月 14th, 2011

Course Specifications

Course number: LMNKMNITILV3BR
Course length: 1 day

Course Description

The ITIL v3 Foundation Bridging Course is a one-day, instructor-led course introducing ITIL v3, focusing on how it differs from ITIL v2. 

Delivery Method:  Instructor-led training

Performance-Based Objectives

This course:

  • Covers the new service lifecycle approach to implementing new and changed services.
  • Outlines all changes to existing processes.
  • Covers all new processes.
  • Prepares delegates for the ITIL v3 Foundation Bridging Certificate in IT Service Management examination. The multiple-choice exam contains 20 questions. To pass, candidates must get 13 or more questions correct, a 65% passing mark.

Course Content

  • Lesson 1: Review of IT Service Management (ITSM) and IT Infrastructure Library (ITIL)
  • Lesson 2: Service Strategy
  • Lesson 3: Service Design
  • Lesson 4: Service Transition
  • Lesson 5: Service Operation
  • Lesson 6: Continual Service Improvement

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